Defibs Direct: Terms and Conditions

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Introduction

Please read these terms and conditions carefully before ordering any products or services from Defibs Direct. By ordering from us, you agree to be bound by these terms and conditions. When purchasing products or services from our website, you also agree to be legally bound by our website's terms and conditions.

This contract outlines your legal rights and responsibilities, our legal rights and responsibilities, and certain information required by law. If you have any questions regarding this contract, please contact us using the details below.

Please retain a copy of these terms and conditions for future reference.

 

Definitions

• “Complaints Handling Policy”: Our formal complaints handling policy.

• “Company”: Defibs Direct.

• "Consumer": As defined in the Unfair Contract Terms Act 1977, section 12, a person not buying products or services for purposes related to their trade, business, or profession.

• “Customer”: The individual, company, or organisation placing an order for products or services with Defibs Direct or requesting information from us.

• “Dispatch Confirmation”: The date on which we email you to confirm our acceptance of your order.

• “Intellectual Property Rights”: All intellectual property rights, whether registered or unregistered, including all applications for and renewals or extensions of such rights.

• "Manufacturer": The manufacturer of the products.

• “Product”: Any product supplied by Defibs Direct.

• “User”: Any person who uses or attempts to use any products supplied by Defibs Direct.

• “Third Party”: Any person, company, or organisation not either the Customer or Defibs Direct.

• "Services": The training services supplied by the Company to the Customer as set out in writing by the Company.

• “We”, “Us”, “Our”: Refers to the Company.

• “You”, “Your”: Refers to the Customer.

 

Information About Us

We are Defibs Direct and we operate the website www.defibsdirect.co.uk. Our registered address is Unit 11,

Evolution Business Park,

Barrington Way,

Darlington,

DL1 4FA.

Our VAT number is GB366910575.

 

Contract Formation

1.1 Below, we explain how a legally binding contract between you and us is made.

1.2 These terms and conditions do not affect your statutory rights.

1.3 To order products through our website or by any other method, you must be at least 18 years old and legally capable of entering into binding contracts. We will treat each order as an offer to purchase products or services subject to these terms and conditions.

1.4 We reserve the right to refuse any order at our discretion. A contract between us will only be formed when we send you an Order Confirmation.

 

Your Privacy and Personal Information

2.1 Your privacy is important to us. Any personal information you provide will be handled according to our Privacy Policy, which is available on our website.

 

Products

3.1 Description of Products/Warranty and Liability: We warrant that products will correspond to their description at the time of delivery. However, product specifications may vary. Full details are available from the manufacturer’s brochures and websites.

3.2 If you are a consumer, your legal rights under the Consumer Rights Act 2015 apply.

3.3 Availability: All products are subject to availability and may be withdrawn at any time. We will contact you if a product is out of stock for more than 14 days.

 

Delivery

4.1 We aim to meet delivery dates but cannot guarantee them. Delivery is to the Customer's address (UK only). Additional charges apply for deliveries outside the UK.

4.2 You will receive an email with a tracking number when your products are shipped.

4.3 If you are a consumer and we miss a guaranteed delivery date, you may cancel your order under certain conditions.

 

Title and Risk

5.1 You are responsible for the products once delivery has taken place.

5.2 Title of ownership will not pass to you until all products have been paid for in full.

 

Faulty Products

6.1 If you believe a product is faulty, contact us immediately. We may refer you to the manufacturer for further assistance.

6.2 Your statutory rights under the Consumer Rights Act 2015 apply.

 

Notification of Claims

7.1 Report any damage within 2 working days. Do not dispose of packaging.

7.2 Report shortages within 2 working days.

7.3 Report incorrect or additional items within 2 working days.

7.4 Report non-deliveries within 5 days of the expected delivery date.

 

Product Guarantees

8.1 All products are covered by the manufacturer's guarantee for at least 12 months.

 

Refunds

9.1 Refunds will be issued to the same payment method as the original order.

9.2 You will receive an email notification when a refund is processed.

9.3 Faulty products returned within 30 days will be refunded in full, including the original carriage charge.

 

Termination

10.1 We may terminate the contract if you fail to make a payment on time or breach the contract in a material way.

10.2 Termination does not affect our right to receive any money owed.

 

Consumer Right of Return and Refund

11.1 As a consumer, you have a legal right to cancel a contract within 14 days without giving any reason.

11.2 To exercise the right to cancel, notify us by email or post within the cancellation period.

11.3 If you cancel, you must return the products to us within 28 days.

 

Cancellation for Business Customers

12.1 This clause does not affect your right to cancel within the initial cooling-off period.

12.2 A 25% fee applies to cancellations after invoicing.

12.3 Products must be returned in as-new condition.

 

Services

13.1 Training services are provided under these terms and conditions.

13.2 We aim to meet performance dates but cannot guarantee them.

13.3 We will wait until the 14-day cancellation period is over before starting services unless you request otherwise.

 

Customer Obligations

14.1 You must cooperate with us, provide necessary access, and ensure information is accurate.

14.2 You are responsible for any costs or losses arising from your failure to meet obligations.

 

Payment

15.1 Prices are listed on our website and exclude delivery costs.

15.2 Payment is due when placing an order.

15.3 We reserve the right to charge interest on unpaid invoices.

15.4 VAT is payable on all transactions.

 

Intellectual Property Rights

16.1 All intellectual property rights in the services are owned by us.

16.2 All promotional materials are our exclusive property or the rights holder which we use with their consent.

 

Use of Personal Information

17.1 Refer to our privacy policy on our website.

 

Liability

18.1 Our liability is limited to the cost of products supplied, except in cases of death or personal injury resulting from our negligence.

18.2 We are not liable for loss of profit, business, or indirect damages.

 

Training

19.1 You are responsible for ensuring you and potential users are adequately trained.

19.2 We recommend attending a comprehensive training course.

19.3 You must read and understand all user guides and manuals.

 

Disputes

20.1 We aim to resolve disputes quickly and efficiently. Contact us with any issues.

 

General

21.1 Force Majeure: We are not liable for delays caused by events beyond our control.

21.2 Notices must be in writing and sent to the provided email or registered office address.

21.3 No Waiver: Our failure to enforce any term is not a waiver of our rights.

21.4 Severability: If any term is invalid, the remaining terms continue in full force.

21.5 No Partnership: These terms do not create a partnership or joint venture.

21.6 Right to Vary: We may revise these terms to reflect changes in market conditions, technology, or laws.

21.7 Third Party Rights: No third party has rights under these terms.

21.8 Call Recording: Calls may be recorded for quality and training purposes.

21.9 Language: These terms are in English, and the English version prevails.

21.10 Governing Law: These terms are governed by English law, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contacting Us

22.1 If you are a consumer and need to contact us, you can:​

• Post: Unit 11, Evolution Business Park, Barrington Way, Darlington, DL1 4FA 

• Email: info@defibsdirect.co.uk

• Tel: 0330 223 7757

22.2 For any other reason, including queries or complaints, please contact us via email or phone.

• Post: Unit 11, Evolution Business Park, Barrington Way, Darlington, DL1 4FA 

• Email: info@defibsdirect.co.uk

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Consumer Key Legal Rights

23.1 As a consumer, you have certain key legal rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These include the right to receive goods as described, fit for purpose, and of satisfactory quality. For more detailed information, please visit the Citizens Advice website or call 03454 04 05 06.